Support for learners and assessors

We provide comprehensive support services to help learners succeed in their journey, and assessors as they continue with their mahi.
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Te whare tapa whā

Te Mahi Ako’s learner support system is guided by Sir Mason Durie’s Te Whare Tapa Whā model of health.

The four walls of the whare are the four key areas of our health: taha tinana | physical wellbeing; taha wairua | spiritual wellbeing; taha whānau | family and relationship wellbeing; and taha hinengaro | mental and emotional wellbeing.

While you are on your learning journey with us, we’ll endeavour to help you maintain your wellbeing across all these areas, so you can thrive as a person and succeed in your programme.

At Te Mahi Ako, we uphold an inclusive approach to learner support, where we prioritise the wellbeing of all learners, regardless of their international or domestic status. 

Have a listen to Sir Mason Durie give an overview of Te Whare Tapa Whā.

Support team members

Our learning support coordinators are here to help you thrive in your education journey. Whether it’s addressing physical health, mental and emotional wellbeing, or spiritual and family support, we offer personalised guidance to help you maintain balance and succeed in your studies. We connect you with helpful resources, such as counselling and wellness programs, and ensure your overall wellbeing is prioritised throughout your learning journey with us. Our inclusive approach ensures every learner receives the support they need to thrive. 

Book an appointment

Our support team are here to help. Send them an email by clicking the button below to set up an appointment.

If you are in crisis and need immediate support, please phone 111. Information on other 24/7 mental health support services can be found on the hauora support resources page.

Book an appointment now Go to the hauora support resources page
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Learner's rights and conduct

Find out how we can support you while you’re on your learning journey with us.
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Hauora support services

You'll get there with support and feedback from your colleagues and managers. You will be doing your real work, repeating tasks, and progressing in skill.
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Ākonga takatāpui
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Māori

We are committed to empowering Māori learners in the active recreation, leisure, and entertainment sectors.
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Pasifika

You'll get there with support and feedback from your colleagues and managers. You will be doing your real work, repeating tasks, and progressing in skill.
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Disabilities

Your Te Mahi Ako team, including your assessor and learning advisor, will help you stay on track and tackle any problems along the way.
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Non-domestic ākonga

Find out more about non-domestic learner English language proficiency requirements.